Pain Point: Assigning service jobs to the wrong techs
Resolution: Variable labor rates
To the average consumer, one service tech is the same as another. Savvy service managers know better and utilize personnel to productively manage a workflow that requires different talent and skill levels. The failure to properly assign techs to work matching their skills increases costs and reduces profits. The challenge for service managers is similar to one facing coaches of sports teams: putting the right players on the field and in the right positions to succeed.
For more information, download our Increasing Service Profitability PDF.