Pain Point: What’s Your Parts Department Batting Average?
Resolution: First Time Fill Rate
In baseball, a player’s batting average is a key measure of success. Anyone hitting .300 is performing way above average. Only 23 players batted .300 or better in 2010.
But while a .300 batting average is terrific in baseball, that would be an awful performance for your parts department, one that would not only be a profit drain but make for a lot of unhappy customers.
In the video, you’ll learn how to measure your parts department batting average and how to spot clues that it could be doing a lot better.
For more information, download our First Time Fill Rate PDF.