Service Department Performance

Resolution: Process Boosts Profitability

It’s true that “practice makes perfect.” It’s also true that it takes good people to turn a profit. But even the best people will deliver spotty results unless they’re following a well-defined process. So, ultimately, process makes perfect. That’s true no matter what part of the dealership you’re evaluating. In this video, we’ll look at the keys to success in the service department — from process to measuring success. And as you’ll see, getting the process off to a good start is critical to reaching a profitable ending.