Pain Point: Underperforming Service Advisors
Resolution: Make Orders, Don’t Just Take Them
While it may seem like success depends on having all the answers, a lot of times success really depends on asking the right questions. Nowhere is that more crucial than with service advisors. They can have a huge impact on the bottom line if they’re trained to up-sell. After all, even the fast food order taker who writes down “burger, fries, and a Coke” asks if you’d like to super-size it. You need that same mentality at work in the service lane.
For more information, download our Increasing Service Sales PDF.