Pain Point: Family Leave Is For More Than Childbirth

Resolution: Understand the Family Medical Leave Act

If you thought the Family Medical Leave Act is just for employees who are going to have a baby, think again. The federal regulation applies to a wide range of medical situations your employees may be facing. But not all businesses or employees qualify for benefits. How is your dealership affected? NADA University has a course on the subject and this video briefly covers your responsibilities.

For more information, download our FMLA PDF.


Pain Point: Insider Crime: How to Handcuff a Crook


Resolution: Internal Audits and Reconciling Accounts

Trust but verify. It’s a Russian proverb made famous by President Ronald Reagan who used it frequently when discussing U.S. relations with Russia. A “trust but verify” policy with employees at your dealership may save you a lot of money and headaches when it comes to a uniquely American phrase: The Five Finger Discount. Act now before the police string up the yellow crime scene tape at your store.

For more information, download our Theft PDF.

Exception Deviation Report

Pain Point: Stolen Service Profits

Resolution: Exception Deviation Report

The famed bank robber Willie Sutton said he robbed banks because that’s where the money is. If he were going after dealership profitability, his richest target would be your service department. Whether through theft, fraud or simply poor practices and processes, it’s easy for profitability to erode in the service department. But when it happens, it’s a stealth attack. No alarms blare. No one dials 9-1-1. In fact, nobody notices a thing.

Click on the video to learn about a financial alarm that will alert you to trouble.

For more information, download our Exception Deviation PDF.