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Pain Points Highlights
Pain Point Highlights What “pain” are you feeling? What “pain” are you feeling— how to grow the business, reduce expenses, ensure compliance with the many legal and regulatory requirements? These and many other critical topics are addressed in the Dealer Pain Points series from NADA University—all at no charge. Short video vignettes and a meeting [...]
Service Advisors
Pain Point: Salesmanship in the Service Lane Resolution: Service Writers Your hot-shot salesmen might parade around the showroom in starched shirts with French cuffs. But your biggest-grossing employee might be on the job long before the showroom doors open. High-performance service advisors keep everyone in the store busy. Unfortunately, far too many employees in the [...]
Internet Structure
Pain Point: Restructuring for Online Sales Success Resolution: Internet Structure Car dealerships have been operating for more than a century. There’s a wealth of knowledge about how to organize the store to succeed in the physical world. But what about the virtual world? The Internet created a whole new game, one that constantly evolves and [...]
Internet Conversions
Pain Point: Website Hits and Misses Resolution: Internet Conversions In baseball, a batter can’t just have a good-looking swing. He’s actually got to hit the ball. It’s the same with websites. It may look good. But what is its batting average? Is your site even getting to first base with potential customers? Is it striking [...]
Special Order Parts
Pain Point: The Survivalist Parts Manager Resolution: Special Order Parts Unless you’re a survivalist, you don’t have a year’s supply of food in your house. Why tie up the money? Besides, some of the food inventory could spoil. But does your parts manager have survivalist tendencies? Is your parts department overstocked with parts that are [...]
